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Knowledgebase : Billing Related
Issue Wish to check the current and previous invoices for past purchase or upcoming renewal Symptoms You are unsure on the paid and unpaid invoices you currently have with us Cause Lack of knowledge how to obtain the multiple invoices for differen...
Issue I wish to cancel my upcoming renewal and do not wish to receive the unpaid invoice reminder. Symptoms You wish to discontinue the service or cancel the new order however the system keep sending you a payment reminder on the unpaid invoice. Ca...
Issue Wish to know how to pay via Paypal / Credit Card Symptoms Could not find any feature in Billing System Client area that allowed me to pay by Paypal. Cause The payment method is not selected as "PayPal" for the particular unpaid invoice in Bi...
Issue Wish to know how to renew my domain / hosting / other services with Net Onboard Symptoms Your domain / services expiry date is approaching but you are not sure how to renew it. Cause Not knowing the renewal method of the service to be done o...
Issue Wish to know when will I receive my services renewal notification and proforma invoice for payment action Symptoms Your domain / hosting services is going is expire but you still do not receive any renewal notification from us Cause The expi...
ISSUE Wish to obtain the receipt for my payment. SYMPTOMS Your only receive an email notification of payment confirmation but not any PDF copy of receipt. CAUSE The receipt of payment confirmation is sent as email to your registered emai...
ISSUE Wish to know all the payment methods available SYMPTOMS None CAUSE None WORKAROUND 1) We accept payment deposit to our bank accounts as follows: - CASH DEPOSIT (ATM or Bank Counter) - CHEQUE DEPOSIT - INTERNET BANKING (eg. ww...
Issue Wish to know if Net Onboard will send any reminder before proceed to suspend an account. Symptoms Your website and email account are not accessible - suspected being suspended. Cause None Workaround If your domain / hosting account is due ...
Issue Unable to login control panel due to login information invalid. Symtoms Unable to login control panel/Login information invalid. Cause Forgot control panel password. Workaround 1) Login at http://billing.netonboard.com/clientarea.php 2) Go t...