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Knowledgebase : SMS
   

Issue Unable to send SMS with chinese character using API Symptoms Gets the result return -36 and those sent out SMS messages were fail to receive. Cause The setting was incorrect. Workaround The settings that you need to set when you post to ou...
Issue Have sent out SMS but unable to receive on the handset Symptoms None Cause Might be due to the wrong MT URL or invalid passname / password. Workaround Please ensure you are posting to the correct URL : http://gateway.trio-mobile.com:81/cpm_i....
Issue Unable to send Premium SMS via API Symptoms - Call the SMS Gateway but not receiving it on the phone - Call the SMS Gateway and receive error message Cause Possible have insert in the wrong URL or invalid login details Workaround STEP 1: Kind...
Issue Unable to get sample codes for Bulk SMS / Premium SMS service Symptoms Unable to connect to our SMS Gateway with your own SMS Application Cause Not sure on where to look for the sample codes to perform API system integration. Workaround None ...
Issue Have sent out SMS from the Bulk SMS system but recipient is unable to receive the SMS. Symptoms None Cause - Might be due to invalid mobile number - Telco might be experiencing delay in delivery Workaround Kindly check on the transaction by f...
Issue Trio Mobile Connectivity Platform (MCP) response result to Content Provider (CP) once received a MT ( Messaging Termination) request. Symptoms Negative Code Cause Dependant on SMS data passed to the SMS gateway Error Code D...
Issue Wish to know when will the Telcos DN (Celcom, Digi, Maxis) being updated in the system. Symptoms Unable to see updated Maxis DN in the system. Cause Unclear on the DN update process Workaround Only Celcom ">Additional Informa...
Issue How to Send Bulk SMS via API Workaround You may integrate with Trio Bulk SMS Gateway via HTTP Query String. As to ease up your process, you may follow the steps below as to access API Code Generator. STEP 01. Login to http://cloudsms.trio-mobile...
Issue I wish to order to your Bulk SMS but I don't know how to proceed with the order. Symptoms You are unsure on how to place the online order. Cause Confuse with the WHMCS (Billing System) Workaround You may place your new order by using below s...